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Customer Service Re-energized: Designed Primarily for District and Campus Frontline Staff
A.M Session



Service is the true brand differentiator, and authentic, personalized service is what drives customer loyalty.
To create customer loyalty, you must first elevate the customer experience. This journey focuses on the following:

- Personal Power: A discussion on how all employees, not just the ones with big titles, have power. The ultimate power is in creating a memorable guest experience.

- The Keys to Great Customer Service: The four key principles The Ritz-Carlton uses to help ensure our customers return.

- Professional Presence: An overview of how The Ritz-Carlton Ladies & Gentlemen look, speak, and behave to ensure they are maintaining our company brand voice. Insights on how you can be a positive ambassador for your company.

- Ideal Interactions: Strategic and tactical advice on how to think and handle various customer interactions.

- Fundamentals of Customer Engagement: Learn the difference between an engaged customer and one that is merely satisfied. Content also includes problem resolution and why consistency is imperative.


Important Session Information:


Service is the true brand differentiator, and authentic, personalized service is what drives customer loyalty.
To create customer loyalty, you must first elevate the customer experience. This journey focuses on the following:

- Personal Power: A discussion on how all employees, not just the ones with big titles, have power. The ultimate power is in creating a memorable guest experience.

- The Keys to Great Customer Service: The four key principles The Ritz-Carlton uses to help ensure our customers return.

- Professional Presence: An overview of how The Ritz-Carlton Ladies & Gentlemen look, speak, and behave to ensure they are maintaining our company brand voice. Insights on how you can be a positive ambassador for your company.

- Ideal Interactions: Strategic and tactical advice on how to think and handle various customer interactions.

- Fundamentals of Customer Engagement: Learn the difference between an engaged customer and one that is merely satisfied. Content also includes problem resolution and why consistency is imperative.

 

Training fee is $175.00 per person 

Registration for this session has ended
Session ID:
2626819
Credits Available:
(3) Hours
Seats Available:
0
Fee:
$175.00
Contact Person:
Tamekia Bradley
Instructor(s):
Karen Barnes
Date Time Location
11/21/2019 9:00 AM - 12:00 PM Collin, Dallas Combined Rooms
Region 10
400 E. Spring Valley Road, Richardson, 75081-5101
   Region 10 Education Service Center
   400 E. Spring Valley Rd.
   Richardson, TX 75081-5101

Second Location    
904 Abrams Rd    
Richardson, TX 75081    



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