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Session Detail

Professional Development for Administrative Assistants and Support Staff
Dealing with Difficult Individuals and Surviving to Tell the Tale (4/13/23)

Targeted Audience:  Executive and Administrative Assistants and Office Support Staff 

Professional Development is critical to your future and professional value in a company. Administrative Assistants and Support Staff are vital to the success of an organization.  The Administrative Assistant and Support Staff roles now encompass more dynamic skills and leadership.  Their roles have evolved from the primary task of typing, filing, or answering phones.

With this progression comes the need for expanding communication skills, technology skills, problem-solving, critical thinking, networking, and best practices for effective productivity to work smart.

What do you need for your professional growth? Take a moment to increase your worth. Invest in yourself to get the recognition and career mobility you deserve. Equip yourselves with the skills and knowledge that will enable you to grow!

Please join us to build our skills together! 

If you have questions or need additional information, contact Phyllis Lawler at 972.348.1046 or


The cost for Charter Schools/Districts/Private Schools who have not purchased the Region 10 Administrative Services Package and non-Region 10 participants is $100.00 per person.

If you are interested in purchasing the Region 10 Administrative Service Package or need additional information, please contact Karen Barnes at 972.348.1024

Important Session Information:


A difficult person is not someone who is having an off day. Chances are if you are finding someone difficult, so are others. Truth is, we don’t usually change difficult people, but we can change how we react to them. Working with and dealing with difficult people requires all of our human relations talents. This workshop explores the characteristics of various types of difficult individuals that we are likely to encounter in the school environment and the games they play.  Identifies practical strategies for working with or working around difficult people and the traps they set also will be covered. Although technically not always a difficult person, we will look at best approaches efficiently and effectively handle upset and angry people. 

Registration for this session has ended

Session ID:
Credits Available:
(2) CPE
Seats Available:
Contact Person:
Phyllis Lawler
Region 10 Consultant
Date Time Location
4/13/2023 10:00 AM - 12:00 PM Administration Services Zoom
Region 10 Education Service Center
Second Location
400 E. Spring Valley Rd.
904 Abrams Rd
Richardson, TX 75081-5101
Richardson, TX 75081
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