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Session Detail


The Ritz-Carlton Experience: Designed Exclusively for District Leadership
A Culture of Excellence & Brand Differentiating Service




A Culture of Excellence | Building Success from Within (A.M. Presentation)

Employee mindset has everything to do with whether your business survives or thrives because engaged employees create engaged and loyal customers.

District Leadership will engage with The Ritz-Carlton as they share best practices on how to activate and sustain a culture where valued and empowered employees own the customer experience. Whether you’re re-opening your business in a changing world or re-vitalizing a flagging culture that has shifted to a virtual work environment, our trusted processes take the guesswork out of selection, onboarding, upskilling, and retention of talent. Leaders ready to transform their organization will walk away with actionable ideas to elevate experiences and engage employees.

Brand Differentiating Service | Delivering an Elevated Experience (P.M. Presentation):

Any brand not emotionally engaging their customers, risks losing those customers to a brand who will– and in anxious times, consumers are especially likely to spend time and money where they feel safe and valued.

The Ritz-Carlton will share with District Leadership how creating guests for life is an inherent part of doing business because every Lady & Gentleman is educated in the emotional and psychological aspects of service. With this program, you will learn how our time-tested methodologies foster a culture of personalized service and genuine care, albeit in-person or through virtual engagement. Demystifying the legendary Ritz-Carlton mystique, we will show you exactly how to anticipate and fulfill unexpressed needs, pivot quickly to customize interactions and make indelible impressions that create passionate internal and external brand advocates.

For additional information, contact Karen Barnes at 972.348.1024 or karen.barnes@region10.org.


Important Session Information:


This session is free to all Districts/Private Schools and Charter Schools who have purchased the Region 10 Administrative Services Package. All non-Region 10 participants will pay $250.00 per person for this event.
Registration ends at 12:00 AM on Wednesday, December 7, 2022

Session ID:
2650468
Credits Available:
(7) CPE
Seats Available:
3
Fee:
$250.00
Contact Person:
Shanta Plowden
Instructor(s):
Karen Barnes
Date Time Location
12/7/2022 9:00 AM - 4:00 PM Collin Room
Region 10, Dallas Room, Ellis Room
400 E. Spring Valley Road, Richardson, 75081-5101
Region 10 Education Service Center
 
Second Location
400 E. Spring Valley Rd.
 
904 Abrams Rd
Richardson, TX 75081-5101
 
Richardson, TX 75081
 
 
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