Brand Differentiating Service | Delivering an Elevated Experience
Any brand not emotionally engaging their customers, risks losing those customers to a brand who will– and in anxious times, consumers are especially likely to spend time and money where they feel safe and valued.
The Ritz-Carlton will share with Frontline Staff how creating guests for life is an inherent part of doing business because every Lady & Gentleman is educated in the emotional and psychological aspects of service. With this program, you will learn how our time-tested methodologies foster a culture of personalized service and genuine care, albeit in-person or through virtual engagement. Demystifying the legendary Ritz-Carlton mystique, we will show you exactly how to anticipate and fulfill unexpressed needs, pivot quickly to customize interactions and make indelible impressions that create passionate internal and external brand advocates.