The Angry Smile course is designed for anyone who lives, works, or interacts with a passive aggressive person and wants to better understand and manage the often- troubling dynamics.

This 1-day training takes an in-depth look at the roots of passive aggressive behavior, exploring masked anger at five distinct and increasingly pathological levels. The course features the Passive Aggressive Conflict Cycle™ as well as eight specific skills that professionals (and anyone interacting with a passive aggressive person) can use to respond effectively to the troubling behavior. The Angry Smile course also trains participants in a six-step process for confronting and changing passive aggressive behaviors in the long-term, using extensive discussion, video examples, and role play.