Join your Customer Service Team as we endeavor to Wow our customers in every way! We're 

going to dissect the ShoreTel system and make it a tool for you! We'll help you Own the Call! 

We'll discuss how to get to know your customers before they attend your class, and nifty tools you 

can utilize in escWorks to help you with that. Our favorite catch-phrases are "A New Day, A

New Way", The Hello before the Hello! and Gauging your Audience!

1 class fulfills the Professional Learning Plan requirement for Customer Service Training.